Keep BPOs Coming, Property Sector Booming
by Charles E. Buban | Business Mirror , 09-22-2012
Despite its robust growth in the past decade, the country's
business process outsourcing (BPO) industry is still expanding. In
fact, according to one of the Philippines' leading
residential real estate services providers, the end of this
expansion is still nowhere in sight.
"The country's BPO industry will remain strong and continue to
experience robust growth for several more years," said KMC MAG
Group chair and cofounder Gregory Kittelson concurring to an
industry road map that expects the industry to achieve annual
revenue of $25 billion (P1 trillion) and employ 1.3 million
individuals by 2016.
The country's BPO industry is gearing up for a 20 percent growth
This development bodes well for the Philippine-based commercial
and real estate service provider that already leased out more than
46,000 sq m (that's 4.6 hectares) of floor space (largely in Metro
Manila) since it started operations in 1999.
Kittelson said: "Metro Manila offers very suitable
infrastructures and abundant office spaces that so many
multinational BPO firms aspire for. KMC MAG Group has played a key
role by providing these firms with excellent office spaces that are
right at the center of business districts and transport systems,
allowing the company to become more accessible to current and
potential employees and business partners.
The company's efforts did not escape the regional attention as
KMC MAG Group was cited as "Highly Commended Real Estate Agency"'
for the Philippines by the International Property Award-Asia
Pacific (in association with Bloomberg Television and Google). The
International Property Award-Asia Pacific identifies the highest
levels of achievement in real estate, development, architecture,
interior design and marketing in both the residential and
commercial sectors, focusing on services, sustainability, high
living standards, ergonomics, originality and creativity.
Kittelson said KMC MAG Group is able to achieve this because the
company provides an all-around support not only for foreigners
establishing BPOs in the country but also for multinational
enterprises and local businesses that require similar services.
"Consider us as a one-stop shop for companies that intends to
operate in the Philippines. With a wide access to proven network of
vendors, we provide exclusive representation guarantee and
commitment to personalized service regardless of the client's
size," said Kittelson naming HTC (186 sq m), FOX (465 sq m),
Omniglobe (2,044 sq m), Huawei (1,115 sq m) as well as NAC Tower
(27,871 sq m) as some of its major clients.
He explained that while the majority of their clients are
focused on tenant representation, KMC MAG Group has localized its
services to cater to the needs of start-ups and call centers,
offering unique services such as serviced offices and seat leasing
facilities. "We utilize a process-driven team approach to deliver
superior results and value for their clients," he added.
Among the financial districts that is seeing tremendous growth,
according to Kittelson, is the Bonifacio Global City, which is now
being widely marketed as the ideal residential and business
district next to Makati and Ortigas.
"The fact that BGC is already home to upscale residential
condominiums attests to this," said Kittelson whose company's
residential team works closely with corporate clients to find them
housing within their place of operation.
Kittelson, together with Amanda Carpo, also leads
Kittelson&Carpo Consulting, a firm that assists foreign
companies in processing business permits, government compliance,
work permits, payroll, visas, as well as executive search,
requirements that every BPO or foreign company needs to set up a
business in the Philippines (last year, the company registered over
150 foreign-owned BPOs in the country).
"Such services KMC MAG Group and Kittelson&Carpo Consulting
provide allow ease and credibility to establishing businesses in
the Philippines. With satisfied clients, we expect continued growth
in the Philippines' BPO industry as well as the Philippine
economy," he assured.