Keep BPOs Coming, Property Sector Booming

by Charles E. Buban | Business Mirror , 09-22-2012

Despite its robust growth in the past decade, the country's business process outsourcing (BPO) industry is still expanding. In fact, according to one  of the Philippines' leading residential real estate services providers, the end of this expansion is still nowhere in sight.

"The country's BPO industry will remain strong and continue to experience robust growth for several more years," said KMC MAG Group chair and cofounder Gregory Kittelson concurring to an industry road map that expects the industry to achieve annual revenue of $25 billion (P1 trillion) and employ 1.3 million individuals by 2016.

The country's BPO industry is gearing up for a 20 percent growth this year.

This development bodes well for the Philippine-based commercial and real estate service provider that already leased out more than 46,000 sq m (that's 4.6 hectares) of floor space (largely in Metro Manila) since it started operations in 1999.


Kittelson said: "Metro Manila offers very suitable infrastructures and abundant office spaces that so many multinational BPO firms aspire for. KMC MAG Group has played a key role by providing these firms with excellent office spaces that are right at the center of business districts and transport systems, allowing the company to become more accessible to current and potential employees and business partners.

The company's efforts did not escape the regional attention as KMC MAG Group was cited as "Highly Commended Real Estate Agency"' for the Philippines by the International Property Award-Asia Pacific (in association with Bloomberg Television and Google). The International Property Award-Asia Pacific identifies the highest levels of achievement in real estate, development, architecture, interior design and marketing in both the residential and commercial sectors, focusing on services, sustainability, high living standards, ergonomics, originality and creativity.

Kittelson said KMC MAG Group is able to achieve this because the company provides an all-around support not only for foreigners establishing BPOs in the country but also for multinational enterprises and local businesses that require similar services.

"Consider us as a one-stop shop for companies that intends to operate in the Philippines. With a wide access to proven network of vendors, we provide exclusive representation guarantee and commitment to personalized service regardless of the client's size," said Kittelson naming HTC (186 sq m), FOX (465 sq m), Omniglobe (2,044 sq m), Huawei (1,115 sq m) as well as NAC Tower (27,871 sq m) as some of its major clients.

He explained that while the majority of their clients are focused on tenant representation, KMC MAG Group has localized its services to cater to the needs of start-ups and call centers, offering unique services such as serviced offices and seat leasing facilities. "We utilize a process-driven team approach to deliver superior results and value for their clients," he added.

Tremendous growth

Among the financial districts that is seeing tremendous growth, according to Kittelson, is the Bonifacio Global City, which is now being widely marketed as the ideal residential and business district next to Makati and Ortigas.

"The fact that BGC is already home to upscale residential condominiums attests to this," said Kittelson whose company's residential team works closely with corporate clients to find them housing within their place of operation.

Kittelson, together with Amanda Carpo, also leads Kittelson&Carpo Consulting, a firm that assists foreign companies in processing business permits, government compliance, work permits, payroll, visas, as well as executive search, requirements that every BPO or foreign company needs to set up a business in the Philippines (last year, the company registered over 150 foreign-owned BPOs in the country).

"Such services KMC MAG Group and Kittelson&Carpo Consulting provide allow ease and credibility to establishing businesses in the Philippines. With satisfied clients, we expect continued growth in the Philippines' BPO industry as well as the Philippine economy," he assured.